Our commitment to providing reliable, high-availability services with over 10 years of proven track record and comprehensive SLA coverage.
100% Network Uptime
04th February 2023 - This Service Level Agreement covers our game server hosting services with comprehensive uptime guarantees and service commitments.
Our commitment to service reliability
We are very confident in the reliability of the service we provide with a proven track record of over 10 years. We understand first hand how crucial it is for an online service to maintain high-availability, which is why we provide an SLA (Service Level Agreement) to cover our clients in the event of a service disruption.
Game Server Hosting - All our game server hosting services are covered by this Service Level Agreement.
What interruptions are covered
Our SLA only applies to the following types of interruptions:
100% network availability guarantee to all applicable services.
If our service does not maintain this agreement for 10 consecutive minutes, the affected service will be covered by our SLA.
We guarantee our physical machines will be able to supply service at all times.
If our machines cannot maintain this agreement for 10 consecutive minutes, the affected service will be covered by our SLA.
We guarantee protection against all types of Denial of Service attacks (DoS/DDoS).
If we cannot mitigate an attack within 15 minutes, the affected service will be covered by our SLA.
Quick reference guide
100%
Uptime Guarantee
10 min threshold
100%
Availability
10 min threshold
15 min
Max Response
Mitigation time
Questions about our SLA
If you require any clarification of our SLA or have any questions, please contact us.
For SLA Claims: Submit via support ticket from your authorized client account within 7 days of the outage.